About Ally Bank Ally Bank is an online-only financial institution that considers itself an alternative to traditional brick-and-mortar banks. And will be closing the account shortly. Here’s an example from Ally Bank, which promoted this post in a PlayStation subreddit. Call. Ally Bank Customer Care P.O. Power 2019 Direct Banking Satisfaction Study. In short: Ally Bank's customer service is outstanding. Account. If nobody seems to know, I guess I will just have to call in. So I decided to open an Ally account recently because I've been using Bluebird through American Express as a bank for a while now and it just wasn't cutting it. Articles on Ally Bank. Ally Bank makes it easy (and affordable) to access your savings. If you combine an Ally Bank account with an Ally Invest account, you could have a one-stop-shop for all of your money needs. I had Ally to finance a vehicle. USA no different). They kept on charging me penalties depite I made 2 and 3 payments together to compensate. Ally bank has great customer service. The online bank has long been recognized for its killer customer service and for good reason. Users can make unlimited ATM withdrawals at any one of 43,000+ Allpoint ® ATMs for free. I changed my direct deposit, now it goes to a different debit card separate from Ally bank. Ally Bank vs CIT Bank. 1-877-247-2559. Since then, Ally Bank has established itself as one of the best online banks, with exceptional … Ally Financial P.O. Worse mobile app. It gives me confidence moving forward with them. Cons. I recently created an Ally Bank account and I would prefer to not sit for hours while calling the bank. Outside the U.S.: +1-757-247-2559. There are much better banks, with people that actually speak English as well. … Ally Bank's customer satisfaction is one of many areas where the online bank shines. Plus, Ally offers dedicated banking and credit card customer service teams available 24/7 … As we mentioned, Ally Bank operates completely online at ally.com. Unfortunately he said there would be a survey after the call but the call ended immediately. I am certain the only things used in the creation of my account that could be used as the username would be my email but that doesn’t work. Customer Service - 10. Ally Bank’s Customer Service . Completely agree. You may also be interested in comparing Ally Bank or CIT Bank. Master card had my card delivered in 2 days, as it was a master card debit card. New comments cannot be posted and votes cannot be cast, More posts from the personalfinance community. This means you never have to wait in line at a branch, file paper statements or wait to access your funds. Let me preface by saying that I've been a customer for 10 years now and this is the first issue I've had, but it was a doozy! As a security precaution, please avoid including sensitive information in email correspondence. Not only did he restore my access, but after it was restored he went above and beyond to help me update all my contact information. I can tell you about a recent customer service experience. Mike Morrone says. Programs, rates and terms and conditions are subject to … Ally Bank is a popular online bank among people seeking strong rates and robust customer service. As a customer for the past few years however, I have had a poor experience. My issue was having an inactive account with them that needed to have the security updated because they've changed how they do it since I opened the account years ago. Fewer savings tools. Bank. Press question mark to learn the rest of the keyboard shortcuts. I called customer service and the outsourced firm kept giving me this speel about my payment being due on the 27th and it was late 38 days. … Although there's no tax-loss harvesting with this … I'll be closing my account as soon as my deposit posts. In 2019, Kiplinger's Personal Finance magazine listed Ally Bank as the Best Internet Bank. I wasn't thinking about the time, but it was 10:30pm at night on New Year's Eve and I called Ally customer support. Schwab is by far the best EXCEPT they are always the last to get me my tax forms. Again, I'm glad you had a good experience, but I've been burned many times now. Hot New Top. I didn't have to deal with CS but the process was very simple. Press J to jump to the feed. I wouldn't recommend them as a bank unless you're making a lot of cash transactions that you want to deposit. For Ally Bank, however, it is apparently an opportunity to pour salt into the wounds. So I decided to open an Ally account recently because I've been using Bluebird through American Express as a bank for a while now and it just wasn't cutting it. Higher fees. Ally Bank, the company's direct banking subsidiary, offers an array of deposit, personal lending and mortgage products and services. How does it compare to CIT Bank? If you like Ally, check out EverBank! At Ally Bank, "Customer Service" Means Making Things Worse. Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company. Ally Invest rolled out its Cash-Enhanced Managed Portfolio following its purchase of TradeKing Advisors. Ally Bank offers good interest rates and no account minimums. I wouldn't recommend them as a bank unless you're making a lot of cash transactions that you want to deposit. More interest-bearing accounts. Chat. Join. 0. Ally Bank, the company's direct banking subsidiary, offers an array of deposit, personal lending and mortgage products and services. Ally Bank. After calling ALLY Customer Service, you cannot speak to ANYONE in the leasing department. 24/7 customer service. Ally Bank offers high interest on their Savings account. However, as an online-only bank, Ally does not have any physical locations. You can bank right from your couch in your pajamas. Mail. What’s more, Ally Bank offers phone support 24/7, and you can see your estimated wait time before calling (so you can decide … But that doesn't mean that Ally's history is ankle-deep: The financial institution has been around since 1919, starting as the financing division of General Motors, GMAC. Generally it will be. My experience with them on the phone has been great every time. Contact customer service any time, any day of the week. That's when we received notice that the school had never … Ron Brignole says. As Ally bank customer service was very rude, discourteous, incompetent, disrespectful, and dishonest. Read our comparison chart below. I think … I travel internationally a lot for work and they’re helpful even in the middle of the night when I have questions about using my debit card in some foreign country. It was nice to see that while a mistake was obviously made, they self corrected in a timely manner. Email Address Press J to jump to the feed. It happened Saturday night when I was trying to link accounts between our Ally account to my wife's new fun money account at Simple (simple is going through a routing number/account numbers change). Anyways, it turns out I had opened an account with them years ago and so my account was … With the ATM fee rebates, commission free trading, and awesome customer service; I've been moving more and more business to them. All of Ally’s accounts earns interest — even its checking account. Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company. There’s not an obvious connection between gaming and banking, but since pretty much everyone needs a bank, this isn’t as much of a stretch as it seems at first. That gives Ally Bank checking account customers access to 55,000 in-network ATMs. Standard transfers between Ally Bank and non-Ally Bank accounts, requested before 1 am ET Monday – Friday, will take 3 business days. Hot. Payment Disputes, Payments with Restrictions or Endorsements, or Customer Service Correspondence. Ally Bank accounts: Online transfers between Ally Bank accounts are immediate. She came back 5 minutes later saying she submitted the request and it's a good chance my account will be … I'm glad you had such a positive experience as a new customer. Ally Bank, the company's direct banking subsidiary, offers an array of deposit, personal lending and mortgage products and services. Anyways, it turns out I had opened an account with them years ago and so my account was locked because it hasn't been touched in years. Ally Bank customer service and experience. Customer service is available to you by telephone, live chat and email 24 hours per day, seven days per week. Ally Bank is a part of the Allpoint Network. Investment Options - 7. I bank with Schwab, Fidelity, Vanguard, NFCU, USAA, T.Rowe, BOA, Chase, Citi, and PSECU. card. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. I just opened two accounts with them on Monday (checking and savings). I called their 24/7 support line before work earlier and talked to a representative that was very easy to understand and very helpful and he had my issues fixed in an 8 minute call that includes listening through a couple menus and a short hold time. Ally Bank vs Discover Bank; Ally Bank vs CIT Bank; Ally Bank vs Marcus; Ally Bank Routing Number . It is an opportunity to improve customer sentiment after a poor experience. I mean it's entirely possible I just got lucky running into a great support agent, honestly I posted this because I felt bad that I didn't get to take the survey he told me about because he definitely deserved praise. I *regularly* have to check up on them to make sure that it is still being processed. Join our community, read the PF Wiki, and get on top of your finances! I am certain the only things used in the creation of my account that could be used as the … Ally is happy to take money, but NO CUSTOMER SERVICE. Ally Bank. You can link up to 20 external accounts to your Ally account. They tend to take forever to process forms or get things done. Asset Allocation - 7.5 . First payment was late as i did not receive letter in time. Other. How Ally Bank Works. Transferred my loan to my local Key Bank and paid off 38k price of the car. I said ma'am I understand that, but I submitted the payments and Ally still reported me as dilinquent. DO NOT USE THIS BANK!!!! Rising. Ally Bank is a solid online bank with a great user-friendly website and customer service. Press question mark to learn the rest of the keyboard shortcuts. Learn the benefits (and drawbacks) here. Ally Bank r/ AllyBank. It's the first time I've ever had a positive experience with a tier 1 support agent. Reply. Also worth noting, I looked at the statements (which stopped years ago) and noticed there were actually overdraw fees that wouldn't have been possible since I never used the account, but they were actually taken care of without me having to say anything long before the account was closed. I mean I have very little experience with them but if they continue as they started, I'll probably never switch banks. Sign in or enroll to access Ally Online for bank or invest products - accessible on desktop, tablet or mobile devices with your Username and Password. I agree, great customer service! Ally Bank is a Member FDIC and Equal Housing Lender , NMLS ID 181005. Credit products and any applicable Mortgage credit and collateral are subject to approval and additional terms and conditions apply. they never even picked up, but were sure to keep spamming me with "you are important to us" over and over until i wanted to kms. I really wanted to give them a glowing review in that survey but because I cant I decided to do it here. Also, Ally may know that a lot of their account owners are within a certain age range, making the video game audience a great target for their Reddit … … They took the call and … To make up for this, Ally has an easily navigable website and almost 24/7 customer service availability over the phone. Even better since I can do it from the comfort of my own home - Love it!” ... , personal lending and mortgage products and services. General Bank Correspondence. I will not recommend them to anyone. Anyone else getting online with them? 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