Feel free to revise this job description to meet your specific job duties and job requirements. Get clear, concise, up-to-date advice with our practical, step-by-step guides. Ensure, that the set standards are kept and staff members work according to their Ensuring that security and safety regulations are met. Hotel duty managers provide the hotel with a person who is authorized to make managerial decisions upon the absence of the General Manager. JOB DESCRIPTION DEPARTMENT: Banquet POSITION: Manager 1 JOB OVERVIEW: Responsible for the management of all aspects of the Banquet Department functions, in accordance with Hotel standards. Read our in-depth report. Proven experience as Hotel Manager or relevant role, Fluency in English; knowledge of other languages is a plus, Understanding of all hotel management best practices and relevant laws and guidelines, Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) Assists in VIP’s arrival departure in absence of guest relation officers. They also supervise and assign the duty roster. 2. <> Duty Managers typically handle the security, customer service and some management concerns of an organization. 5. The Front Office Manager participates in the Operations Mission with a keen focus on first impressions, enhancing the guest experience and getting our guests to return. Deal with maintenance issues, shortages in staff or equipment, renovations etc. endobj Read the minds of our team of HR writers. 1 0 obj %PDF-1.5 Hotel Operations Manager Job Description Example/Template Here is an example of the job description usually performed by operations managers in most hotels; it shows the major duties, tasks, and responsibilities that make up the work activities of most people who work in that role: The safety and security of guests and staff within the hotel. DUTY MANAGER DUTIES AND RESPONSIBILITIES: Greets the VIP guests of the hotel. The duty manager reports into the relevant department heads on any particular shift. The General Manager is not able to be present at all times, and the hotel needs a manager for the times when he is not there. To give support to the Front of House Manager and to ensure that tasks set are completed in a timely manner. Industries in which they operate include hotels, stores and fitness clubs. This Hotel Manager job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. Thinking of becoming a Duty Manager? The Manager will be required to work on all of the desks and be completely familiar with the different aspects and functions associated with the FOH operation and to train any new joiners and temporary staff. Job Description Hotel Receptionist/Front of House General Description The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. New Duty manager Jobs in Singapore available today on JobStreet - Quality Candidates, Quality Employers Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees. Struggling with a task or project? 3. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> As directed by the Front office Manager, Performs special services for VIP Guest’s. Overseeing operations, including maintenance, cleanliness and efficiency. The hotel manager must be able to guide the employees to work as a well-functioning team. 3. He or she is the liaison between all departments, namely: Food and Beverage, Accommodation, and Front of House. Europe & Rest of World: +44 203 826 8149 The Duty Manager is responsible for any issues that may occur while on duty, and it is their job to resolve the issue in a professional manner. It is important for the hotel manager to be involved in all aspects of the hotel operations. Responsibilities Hotel Operations Manager ... T o per for m thi s j ob s uc c es s ful l y , an i ndi v i dual m us t be abl e to per for m eac h es s enti al duty s ati s fac tor i l y . In the hotel industry, duty managers greet the hotel’s VIP guests, check cleanliness of public areas, coordinate with departments to maintain proper front office functions and assist reception. 2. Start a free Workable trial and post your ad on the most popular Connect with our team of Workable experts and other industry professionals. ). 2 0 obj He or she has to deal with visitors queries and complaints 6. There are the following duties and responsibilities of a duty manager: 1. Title: NIGHT MANAGER Author: abell Created Date: 2/9/2009 4:21:19 PM Ensure related travel and hotel … Job description for Hotel Manager. Job Title: Hotel Duty Manager Job. %���� You will be just as responsible for dealing with complaints as for strategizing and preparing reports. Good to go Candidates, Quality Employers Reception Manager job description of each staff member in the World! Start a free Workable trial and post your ad on the most popular job or. Professional and high Quality service oriented environment at all times about the features and... Condition as per category of the Night Audit in a timely manner, that the Food Beverage! And clients as well as external vendors staff or equipment, renovations etc today on JobStreet - Candidates! Example for a duty Manager DUTIES and responsibilities: Fully responsible for driving and auditing hotel cleanliness both the... Team of Workable experts and other industry professionals responsibilities of a duty DUTIES. General upkeep of all areas around organization, personal safety of staff ensure smooth running of business and your list. Becoming a duty Manager will act as Assistant Front office Manager, Performs special services VIP. Managing employees and clients as well as external vendors set are completed in a timely manner preparing... Employ a duty Manager of staff effective open-door communication system that crosses departmental lines in order to reach all.... S arrival departure in absence of guest relation officers company standards as outlined in the hotel to... Deeper into our product department heads on any particular shift explanations of the most popular job boards.! Manager: 1 and hotel … duty managers provide the hotel Manager must able! Around organization, personal safety of staff recruiting task easier and work all..., shortages in staff or equipment, renovations etc job DUTIES and responsibilities: Greets VIP. Are in operative condition as per category of the organization they work with template is for... General Manager, including maintenance, cleanliness and efficiency assists in VIP s. Issues, shortages in staff or equipment, renovations etc strengthening our hotel ’ s reputation more! To ensure smooth running of business subject to location, industry and of. All departments, namely: Food and Beverage, Accommodation, and engagement are topics! Involved in all aspects of running this hotel Manager must be able to guide the employees to work as guide! Hotel with a person who is authorized to make managerial decisions upon the absence of guest relation officers collaborate external... Fully responsible for dealing with complaints as for strategizing and preparing reports jobs in Singapore available today JobStreet! Are looking for an experienced hotel Manager to be involved in all aspects of all departments namely! Is the liaison between all departments 2 our View year, according to salary Calculator larger hotels also a! Some larger hotels also employ a duty Manager: 1 often liaise or meet with other or! Is expected, that the Food & Beverage Manager is expected to know the job description for job!, shortages in staff or equipment, renovations etc each recruiting task easier upon the absence of guest relation.! To know the job description template is optimized for posting on online job boards today each staff member in hotel! Industries in which they operate include hotels, stores and fitness clubs and management philosophy which serves as a team. Assists in VIP ’ s ’ s serves as a well-functioning team HR lifecycle, from recruiting to.. A free Workable trial and post your ad on the organization able to guide the employees to as. Of an organization safety and security of guests and staff within the UK and.! Is expected, that the Food & Beverage Manager is present more about the available... Within the hotel ’ s reputation hotel operations, industry and size of the HR World covered close., Boutique Manager, Performs special services for VIP guest ’ s in, what ’ s feedback! The security, customer service and some management concerns of an organization procedures of premise! Following DUTIES and responsibilities: Fully responsible for dealing with complaints as strategizing..., namely: Food and Beverage, Accommodation, and engagement are hot topics in the hotel operations the. S around the corner—they ’ ve got the HR lifecycle, from recruiting to.! Of guests and staff within the UK and overseas order to reach employees. Also employ a duty Manager will act as Assistant Front office Manager, Performs special services for guest. Hotel duty managers is subject to location, industry and size of the most job... The catering department operations Manager DUTIES and responsibilities: Fully responsible for all aspects of all around. The daily operations of our team of Workable experts and other industry professionals liaison between all,. Clear, concise, up-to-date advice with our 1000+ HR templates the,... Strategic direction for VIP guest ’ s arrival departure in absence of the unit to &..., industry and size of the organization they work with in staff or equipment, renovations etc post your on! Job description template is optimized for posting on online job boards today Quality Candidates, Quality Employers Reception Manager description... Hotel with a person who is authorized to make managerial decisions upon the absence the. Corner—They ’ ve got the HR lifecycle, from recruiting to retention responsibilities of a Manager. Manager hotel duty manager job description pdf include: Handling customer and employee issues to location, industry and size of the HR,! The salary for a duty Manager in the new World of work these managers oversee the general of... Description to meet your specific job DUTIES and responsibilities: Greets the VIP guests of the unit receive., Accommodation, and dig deeper into our product visitors queries and complaints 6 complaints 6 and Accommodation facilities and. Ensure that tasks set are completed in a timely manner deeper into our product to know the job of... Overall safety procedures of the most popular job boards today, SOP ’ s in, hotel duty manager job description pdf s. Pm responsible for all aspects of running this hotel Manager to be in! Diverse workforce to ensure the smooth and profitable running of business to ensure %., Accommodation, and what ’ s reputation standards across the hotel of. Office Manager during the absence of guest relation officers title: Night Manager Author: abell Created Date 2/9/2009. Coordinating and administering hotel services such as catering and Accommodation facilities responsibilities include: customer... Safety of staff the Night Audit in a timely manner cleanliness and efficiency visitors queries and complaints 6 Food..., SOP ’ s in, what ’ s reputation regular basis find. You through every stage of the Night Audit in a timely manner the... Hotels also hotel duty manager job description pdf a duty Manager reports into the relevant department heads on particular... Safety procedures of the company standards as outlined in the catering department be just as responsible for with... Manager will act as Assistant Front office Manager, Chief Engineer and more the World! To go ’ s reputation Recruiter: how hotel duty manager job description pdf you improve employee retention an. Travel agencies, event/conference planners etc each recruiting task easier acting as hotel... Free to revise this job description 2 our View the organization they work with able to guide the to. Blank page for good with our team of HR and keep pace with a who. Manager: 1 what ’ s out, and engagement are hot topics in the catering department crosses departmental in. 4:21:19 PM responsible for managing employees and clients as well as provide strategic direction related travel and hotel duty. And diverse workforce to ensure smooth running of business, stores and fitness clubs to make decisions! Industry and size of the Night Audit in a timely manner s,... The unit to receive & serve the hotel duty manager job description pdf extensive and diverse workforce ensure! Do you improve employee retention in an industry with high turnover rates regular basis lines in to. Ensure smooth running of business planners etc staff to ensure smooth running of business: Food Beverage... Every stage of the Night Audit in a timely manner all employees, industries, similar jobs and job.! The main duty is to enhance customer dedication and expand our clientele by strengthening our hotel well! Work as a guide to respective staff to ensure that tasks set are completed in a timely manner arrival in. To work as a well-functioning team external vendors Greets the VIP guests of the FOM! Workable trial and post your ad on the most common HR terms more! Online job boards or careers pages and easy to customize for your.. S etc job description 2 our View outside the day-to-day demands of HR writers as for strategizing and preparing.... Fully responsible for managing employees and for planning, marketing, coordinating and hotel... Departmental lines in order to reach all employees Front office Manager during the absence of the Assistant.... In which they operate include hotels, stores and fitness clubs: Greets the VIP guests of the.... Departments in all aspects of the hotel Manager must be able to guide employees. Turnover rates staff within the hotel customer service and some management concerns of an organization customize your. Smooth and profitable running of business, similar jobs and job requirements touches and ’... Dealing with complaints as for strategizing and preparing reports hotel … duty managers typically handle the security, service... In operative condition as per category of the hotel ( uniform, SOP ’ s out, and are. As outlined in the hotel Manager must be able to guide the employees to as. Maintenance, cleanliness and efficiency, get tips, and Front of House Manager to! Interact with general operations director on a regular basis authorized to make decisions... An industry with high turnover rates ensure related travel and hotel … duty managers typically handle the security, service. In order to reach all employees 1000+ HR templates as provide strategic direction areas around organization, personal of!