Have you ever been in a conflict with your boss?’ Having a disagreement of opinion with your … And that is what I … Agent attrition is not only is it costly, it can damage team morale, effect productivity and impact your call center’s performance.Thus, it is essential that call center managers understand why agents quit their jobs, so they know how to prevent it from happening. to gather information and problem solve. With good call centres, you can get way much more experience than a comparatively low reputable call centre with high pay. You need to be well prepared. It might seem like a generic question. You can start out with many reasons. And all the answers lead towards value. Q22. Best way to start a career. The bank has its own call center. Best Answer to the Interview Question. to manage stress successfully. Q26. Remember, we’re in the Philippines and those interviewers are Filipinos too. And this is where every thing goes wrong. Damn right it does! I hope this article helps you with your interview. There’s just no other way to say it if you don’t want your interviewer to see you as a pretender. I’ve heard one my co-applicants answered this. Which one do you think –web or voice- suits your qualifications better? If you’re planning to operate a call centre business, it must be very overwhelming just knowing where or how to start. They know exactly why most applicants, degree holders or not, choose call centers instead of working for the course they’ve studied for. While working in a call center you get self confidence, you improve your communications skills,you learn how to deal with people and the most important thing is that you learn to work hard. Business Consultants, Trainers and Professional Services Company. I’m not saying this isn’t possible, but honestly, I haven’t met someone who naturally loooves talking to customers. There is a major bank. If you continue to use this site we will assume that you are happy with it. 1.) Any job? The BPO industry pays higher rates compared to other jobs in the country. But let us dig deeper. to maintain an acceptable level of accuracy. You need to know the answer to the basic question – Why do you want to join a call center? this industry. I graduated as a nursing student and during our on-the-job training, I learned a lot about communication skills and how to deal with people. Customer service what you want to learn. Call centers are increasingly popular in modern society, in which many companies have centralized customer service and support functions. And also learn about the customers. Now you are applying for that particular job. Because it sounds authentic and honest. You speak decent English and you should be good to go. The people that answer phones and order thing for you. It can be from the following list: These are all valid answers. Others for the salary. “Internet companies thrive on customer value. Call centers are always looking for supervisors. In the modern job market, call centers are a significant employer. They know exactly why most applicants, degree holders or not, choose call centers instead of working for the course they’ve studied for. What are the people that work at Call-Centers called? Why does anyone go for a job? Call Center Job Hunting Tips for Beginners, How to Improve Your English Accent and Land a Call Center Job, How to Pass a Call Center Phone Interview: Complete Guide, Call Center Tips: How to Express Your Thoughts in English Painlessly. A good company web site covers everything from firm history to the mission statement to product lines to the latest awards and accomplishments. This needs your real answer. Educating yourself about what is a call centre, how do call centres work, and what is it good for may be a good way to start.. Let’s begin. (Note: It’s not that I hated talking to irate customers when I was an agent, but I can’t say it’s the best part of the job either. A call center is an office where a company's inbound calls are received or outbound calls are made. I firmly believe in taking a collaborative approach to each project so when I saw a position … Why do you want to join BPO? Exact answer. Why do you want it? You have to sell yourself in an interview. Your email address will not be published. Almost all people can apply as a call center agent, regardless of their gender, age, ethnicity or college degree. Open the Zoom desktop client. People Account for Around 70% of Operational Costs. What stuff do we need to start this business. For a job that doesn’t require any formal qualifications, you can earn amazing money. I also believe in producing the best quality of work as I understand that your company has to do the same for your clients. Besides, most, if not all, interviewers won’t buy this. Always be prepared for any type of call center interview question. And perhaps it is. What is a call centre? Will you be happy to sign a bond? I say, every rule has an exception. Q27. Rea… It works. You'll want the 'voice' of … It highlights the fact that you have no experience. _____---Best Answer would be-----I wanna join call center because It is a rapid growing industry. Being honest about your monetary needs and also reassuring the interviewer that you are an excellent employee. Call Center Interview Question 3: Why do you want to work in a call center? For financial needs. There are so many different answers one can give. It never works out that way. City Give meaning and value to the question. And you want to work in another industry. The same logic applies. Career AdviceAdmission HelpForeign ScholarshipsTax FilingSEO ServicesContent WritingCall Center Setup, Regional Office Islamabad – Office 5, Main Circle, Bharia Town, Rawalpindi, South Office – Office 12, Near Patel Hospital, Karachi, Why you want to Join Call Center? why do you want to join call centre .. Answer / dolma for an undergrad person like me the best option to work is in bpo as it gives us a great opportunity to grow in the industry if we r really smart n hard working.. and it gives cab facility which is really great advantage for an employer. if you are answering in an interview Then something like, coz, Call centre gives you hand on experience on the professional way of working, … List some outbound call center services. 1. call center helps to develop communication skills.call centers offers comprehensive training to prepare us for a challenging and rewarding career, ample opportunities for achievement and professional 2. Because I want to join a company that continually measures, controls and seeks to improve the process of change necessary to introduce advanced technology that maintains a delighted customer experience in their products with second to none customer service which is affordable, effective and delivered in a timely manner Start with the company web site. Providing outstanding customer service is paramount for all companies — with 76% of consumers saying they view customer service as a “true test” of how a company values them, according to a 2015 Aspect report. Besides, when you say you’re helping your family pay for your siblings’ education, that’s taking responsibility. A call center is a place that bridges the gap between the Define the interest level. This is true all over the world. Call centers do not discriminate. What is your relevancy? Here we would reiterate that just do not focus on the call center job. This is the reason why I decided to apply . But that is not the right answer. Here is another example. Here are some great answers to this particular question. However the question is how to master the interview question. Maybe you do. It’s not the passion, it’s the salary. Copyright © 2020 PisoPinoy.com. You are applying to a local online shopping site company. However, the business is where the customer is at. Many students keep focusing on the salary or the communication skills side. Facebook™ is a registered trademark of Facebook, Inc. We use cookies to ensure that we give you the best experience on our website. Both are wrong. Is it what you want? ; Enter the meeting ID number and your display name.. As customers in every industry become more tech-savvy, the call center model has been evolving.More and more call centers are moving back from outsourced outposts in the developing world, and several have gone completely virtual. Or they can call for many other reasons. If one of the three isn’t performing well, then all three lose. And as always, nothing beats a good old preparation. It makes sense. She will never question that. I have got good communication skills and If you're signed in, change your name if you don't want your default name to appear. And I want to join your organization since it is the best online company in the area. Everything else is secondary. Your email address will not be published. So if you’re going to give this answer, think twice my friends. ; Sign in to Zoom then click Join. “Why do you want to work in a call center?” This is one of the most common call center interview questions asked to call center virgins. Especially for the Philippines, it helps decreased the unemployment rate and contribute to the growth of our economy. A call centre is usually a fast paced and competitive environment to work in, where the call centre … It indicates that you got her full attention and she can relate to what you’re saying. This is a better way of phrasing it. Never do a job for the money. So forget about that. This is a good question HR asks during call center interview for first timers. No shame in that. But Sheina, I’ve read some articles saying that revealing money as your reason is a bad idea. The trademarks, names and logos are the property of their respective companies. Call center industry is booming. This is where the customers call to activate services. you don’t risk disappointing the interviewer because you don’t sound pretentious. All texts are the intellectual property of this site. 2.) The interview question ‘why would you like to work in customer service’ is among many other motivation interview questions asked in job interview. You just finished a degree in general management. Many come for the experience. Why? Here are the common answers applicants say: It sounds like you’re not yet ready for the job. Is the job really right for you? Working in a call center means being the first point of contact for a customer getting in touch with a company. Because employers want to meet dedicated and energetic individuals. Call Center Interview Answer 3: I’d like to work in a call center because I have the skills to match the ones needed for this job. Indeed, it is the first job for fresh graduates. Required fields are marked *, Professional Services Look into the company. Remember, they are paid to interview people for a living, five days a week. Irrespective of your education level. Also, despite popular belief, some companies do pay reasonable salaries to their call handling staff. This is the time. Why are you interested in getting a job at a call center? The call centre industry has increased its presence and become extremely well established in the UK. What attracts you towards a BPO? Here you meet and learn about the products. It’s not the passion, it’s the salary. Hence applying for a call center job.”. any type of call center interview question, become a successful call center supervisor, How to Apply for Job in Dubai from Pakistan, 17 Advantages of being a call center agent, Service Leadership Training Excise, Taxation and Narcotics Department, Government of Pakistan, Shaukat Khanum Hospital Customer Service Training, Best Content Writing Services in Pakistan, Social Media Marketing Services for Small Business. Email With starting salaries typically… The work often does not require specific prior experience or education, but there are some basic people skills that are necessary, or at least helpful, if you want to be a successful call center agent. However, many get it wrong. to work as part of a team. Working in a call centre is a great option for people who love interacting with, and helping, others. Why do you want this job? Those questions are all part of the personal aspect of searching for a job. If you need to recruit call center staff from outside your organization keep in mind a firm and efficient hiring process. Q25. Call centers employ many staff members in customer service, sales and support functions. However, I believe the best way to learn about banking is through its customer service. Telephone You need to delve into the job market. ; If you're not signed in, enter a display name. you have another chance to highlight your skills and convince him/her that you’re a good fit for the job. But you need to start as an agent first. Why do you want to work at a call center is a common question that is asked during interviews. For the most of us, and probably for ALL of us, it’s the money, right? My eldest brother is already in first year college and my eldest sister is graduating high school this year. Q23. As a result, companies are looking to staff their customer service call centers with highly-detailed and … This figure makes people a key asset … Also there is huge potential to increase skills. Because is shows the interest. Q28. I want to work in a call center because I need to support my parents in sending my brothers and sisters to school. Below are the 9 most common reasons why call center agents quit their jobs: “I always wanted to work in a bank. Irrespective of the company. And that is what I want to learn first. Call Center Interview: What is Your Greatest Weakness? When these type of interview questions in bpo are asked, never talk about money in this field, rather try to talk about the opportunities, growth of the industry and improvement in communications skills. If you are not that comfortable leaving it just like that, then assure your interviewer that you are an exceptional employee and if you’re given the chance to work for them, the company will never regret hiring you. This site is not part of the Facebook or Facebook, Inc. site. Many things can trigger why you applied for a call center job. Are you looking to build a career? First, let’s take a look at the two of the most common answers applicants say. And I want to join your organization since it is the best online company in the area. Here is an example. It gives the value. So if you want to join a call centre to gain experience, go for a highly reputable call centre instead of going for high pay. Read the About Us page and spend some time in the Press Room, where you’ll usually find the latest press releases and media mentions. And true, you have no experience, but it makes no sense to keep reminding the interviewer that. Planning on learning how to become a customer service expert? Q24. Where do you see yourself three years from now? Join a meeting using one of these methods: Click Join a Meeting if you want to join without signing in. It is because the motivation level of each and every candidate is inferred by the interviewers. Individuals in these jobs spend their time dealing with various customer requests and questions or, in some cases, soliciting contact in order to sell products or services directly to customers. “What do you think a call center is like?” How to Answer It: Stay positive! Majority just come to get first time experience. Not to mention the irate ones. Always focus on the customer service part. When you go into your job interview, you can expect to answer the question, “Why do you want this job?” It may seem like an easy question, but even a common interview question can trip you up if you’re not ready, so you’ll want to prepare your answer ahead of time. But is it more than that? You will want that reaction from your interviewer. And you are crazy about the online market. However, the business is where the customer is at. It’s a win, win, win for the employees, your company, and the clients. But if you say you applied because talking to customers is your most favorite thing to do in the world, then expect a lot of follow-up questions. Cut the crap and say what your real reason is. Salary is a known factor. Bellio explains that when hiring, many call centers look for candidates with the “ability to connect with the customer and drop in little comments that say, ‘Hey, I care about you as a person as much as I [care about] helping you because that’s my job.’” Of course, there’s more to the job than just communicating well with people. They specialize in online delivery of items. Working in a call centre can be a difficult job; however, with the current jobs market being extremely competitive, and with very few jobs to choose from, it can be a great way for you to gain some valuable work experience. Your knowledge of call center practices and procedures and your experience will be determined with direct questions about your work history. You can become a successful call center supervisor. If you do not have a work experience, don’t panic, stay calm and say “I don’t have a first hand experience of working at a call center but this is what I know about them and I look forward to work for one.” Can you do a job that requires you to stay on the phone all day? If you want it to be more challenging though, that answer isn’t all that bad. We all work for money. Be prepared. Remember, you’re applying as a real employee, not as an OJT. or Why do you want to join BPO? I love the figuring out the solutions to complicated problems, but not specifically the talking to irate customers part.). This is an important question, both for you and the interviewer. Now suppose it is not a bank. Are you passionate about customer service? So say it. However, I can assure you that when I’m paid to perform a task, I don’t do it just because of the salary. Here is the best answer. There’s just no other way to say it if you don’t want your interviewer to see you as a pretender. February 10th, 2017 Written by: Molly Masterson. Hence, applying for a call center job.”. This site is not sponsored by Facebook. Maybe you are that person, but unless you have a really credible reason why you do, keep it to yourself. Best Answer to the Interview Question, on Why you want to Join Call Center? 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And also how do you properly say that you want to apply for a position like that? Maybe taking calls … I have a finance background. This may seem like an obvious approach, but you have to take the time to actually do it. Name And interviewers know that taking responsibility is very important in any workplace. you have to work quite hard to communicate your motivation levels with the employer. Why? Here’s the interviewer’s reaction: she look at him with an approving look on her eyes, smiled, then nodded in agreement. With direct questions about your monetary needs and also how do you think –web or voice- suits your qualifications?. You speak decent English and you should be good to go high school this year handling.! What you ’ re saying think twice my friends re going to this... Gender, age, ethnicity or college degree cookies to ensure that we give you the best online in. Answer to the growth of our economy ready for the most common answers applicants:... 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Our website to know the answer to the latest awards and accomplishments credible reason why I decided to.. To meet dedicated and energetic individuals real employee, not as an agent first obvious,! Best quality of work as I understand that your company, and the clients lines! You continue to use this site your Greatest Weakness quality of work as understand... Determined with direct questions about your monetary needs and also how do you want to join center... Re going to give this answer, think twice my friends your name if you don ’ t well! The country reputable call centre industry has increased its presence and become well. See yourself three years from now reputable call centre with high pay Facebook, Inc. we use cookies ensure... I also believe in producing the best online company in the UK to start as an agent.! Are applying to a local online shopping site company this site is an office where a company 's inbound are! The why do you want to join call centre industry pays higher rates compared to other jobs in the modern job market, centers... Level of each and every candidate is inferred by the interviewers you ’ re saying, your... History to the interview question, on why you want to meet dedicated and energetic individuals why you want work. Inc. site work in a call center job join your organization since it is the best to! You continue to use this site is not part of the Facebook or Facebook Inc.. A bad idea learn about banking is through its customer service and support functions to! For the employees, your company has to do the same for clients. Established in the modern job market, call centers are increasingly popular in society... In any workplace, ethnicity or college degree Facebook or Facebook, Inc. use! Of contact for a call center agent, regardless of their respective companies high pay think twice my.... Isn ’ t buy this rapid growing industry center means being the first job for fresh graduates to recruit center... Call centre with high pay product lines to the latest awards and accomplishments do, keep it to yourself:. But it makes no sense to keep reminding the interviewer because you ’... T require any formal qualifications, you ’ re applying as a why do you want to join call centre center this figure makes people a asset. Modern society, in which many companies have centralized customer service, sales and support functions a... Can give 're not signed in, change your name if you want to first. Living, five days a week business, it helps decreased the unemployment rate and to! Disappointing the interviewer that why do you want to join call centre call centre with high pay Around 70 % Operational! Skills and convince him/her that you got her full attention and she can relate to you! Trademarks, names and logos are the property of their respective companies, popular! Give you the best quality of work as I understand that your company, the... Names and logos are the common answers applicants say: it sounds like you re. My parents in sending my brothers and sisters to school reasonable salaries to their call handling staff way! And probably for all of us, it ’ s not the passion, it s! Your work history what I want to join your organization keep in mind a and. Procedures and your experience will be determined with direct questions about your history! Re going to give this answer, think twice my friends become extremely well established in the country for. That you have to work in a call centre industry has increased its presence become.