Beware! While you’re doing all your interview prep homework, take some time and investigate what the company’s customer service policy is. Overall, when you practise your answer, you want to tell a great story about yourself that you can share in no more than two minutes. Customer representative jobs aren’t always easy and even people who truly posses all the traits and love the job have off days, but for people who have secured these positions without really knowing what the job entails or ensuring they’re the right fit, the job can be downright miserable. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. Don’t tell a story about the time your cousin’s best friend comped your entire group a free meal or how a technician looked the other way and installed an upgraded stereo in your car and only charged you for the base model. This question is why. Tell me something about yourself that I don't know from your resume. When you answer “Tell me about yourself,” etch a positive depiction of yourself in the hiring manager's mind. Now is also an appropriate time to get to know exactly what products or services you might be expected to deal with. What is your preferred method of correspondence/communication? Focus instead on what you’re bringing to the company and how it specifically aligns to the job you’re applying to, the company mission and culture. Of course not! But before getting in, you need to get past the interview (and a few assessment tests after that). If you want a more in-depth explanation of how to answer this question, check out our article Why Do You Want to Work Here? With this specific question, the hiring manager is really asking you to demonstrate how well you communicate with customers and how you interpret and address their needs. His advice and insights have been shared and featured by publications such as Forbes, Entrepreneur, CNBC and more as well as educational institutions such as the University of Michigan, Penn State, Northeastern and others. The BEST ANSWER example to the Interview Question "Tell Me About Yourself? Hopefully you’ve already completed tip #1 and honestly evaluated whether or not this job is right for you. I then had it shipped to our branch, and the customer had the item within four days. Make sure you’re genuinely enthusiastic about both the product and the company and demonstrate a knowledge beyond what any applicant could know simply based on a general awareness of the product. Also, review more common interview questions about customer service to be sure you're prepared for the interview. Nobody wants an angry customer but sometimes it’s unavoidable. Here is a selection of sample answers you can use to respond to questions about customer service. to the downright wacky ("Why is a tennis ball fuzzy?"). Look for opportunities to drop those keywords into your interview answers. You do not have to describe every role you've had, Instead, highlight the most relevant customer-oriented jobs you've had. Wrong answer to tell me about yourself 1. Listening is such a critical, and sometimes overlooked, part of customer service. Show up to your interview well dressed and early, make sure you have multiple clean and professional copies of your resume and business card on hand, and start the conversation off with a friendly and firm handshake. Again, we’ve gone over these in depth and you can see all that information here in our blog post Behavioral Questions and Answers 101. It takes a special person to be a customer service representative and a good hiring manager is going to make sure that individual matches up to all those traits. Are you available to work overtime? This can be a trap question meant to lure you into recalling an event when you had amazing customer service that may or may not have bent the company rules. Focus on a skill or talent that does not fit into your work experience but that indicates a strength that would add value to the job. I called four other branches of our company, and finally called company headquarters, to find the item. While you might consider those amazing examples of customer service, the company these individuals represented at the time probably wouldn’t. Tell me about a time you experienced exceptional customer service and why it was so good. Why It Works: This candidate does a thorough job of listing all of the primary skills that good customer service representatives need: professionalism, active listening, a customer-centric focus, problem-solving, and communications. Can you tell me about a time you had to make a fast I have always felt good customer service is a critical part of any successful sales/marketing strategies and the reputation that a company has for maintaining long satisfaction is something that has always fascinated me. 30 Commonly BPO Interview Questions and Answers. etc. With its competitive pay and fast career advancements, it's clear why many try to find a job in this industry. Now let’s look at the types of questions you might be asked and why, and what you should consider when answering them! The perfect answer is one that strikes a balance between being too self-reliant and being too indecisive. They should give away some secrets that you can then use in your interview to answer this question, which will greatly impress the hiring manager. Start out by giving them an overview about your current position or activities, then provide the most important and relevant highlights from your background that make you most qualified for the role. Customer service or customer care teams not only provide assistance but also ensure customer satisfaction and customer retention for the company. This question is another one meant to assess your skill level and qualification for the position you’re applying for. Not only will you be better prepared to answer any question the interviewer might throw at you, but you’ll also be able to truly target those answers. Traditional interview questions are questions like “What is your highest level of education” or “Can you describe what your responsibilities and duties were at your last job for me?”. That means being courteous and pleasant to customers or clients. Do your research. Well don’t worry, because we created a free PDF that outlines the most common questions and gives you word for word sample answers that you can use at your next interview. His advice and insights have been shared and featured by publications such as Forbes, Entrepreneur, CNBC and more as well as educational institutions such as the University of Michigan, Penn State, Northeastern and others. Go back over our list of desirable traits for a customer representative and ask yourself honestly if these all apply to you. Taking time to practice your answer to the question, “What is customer service?” will ensure that during your actual interview you demonstrate the confidence, presence of mind, knowledge, and poise that employers seek in their customer service representatives. 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