Beware! While you’re doing all your interview prep homework, take some time and investigate what the company’s customer service policy is. Overall, when you practise your answer, you want to tell a great story about yourself that you can share in no more than two minutes. Customer representative jobs aren’t always easy and even people who truly posses all the traits and love the job have off days, but for people who have secured these positions without really knowing what the job entails or ensuring they’re the right fit, the job can be downright miserable. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. Don’t tell a story about the time your cousin’s best friend comped your entire group a free meal or how a technician looked the other way and installed an upgraded stereo in your car and only charged you for the base model. This question is why. Tell me something about yourself that I don't know from your resume. When you answer “Tell me about yourself,” etch a positive depiction of yourself in the hiring manager's mind. Now is also an appropriate time to get to know exactly what products or services you might be expected to deal with. What is your preferred method of correspondence/communication? Focus instead on what you’re bringing to the company and how it specifically aligns to the job you’re applying to, the company mission and culture. Of course not! But before getting in, you need to get past the interview (and a few assessment tests after that). If you want a more in-depth explanation of how to answer this question, check out our article Why Do You Want to Work Here? With this specific question, the hiring manager is really asking you to demonstrate how well you communicate with customers and how you interpret and address their needs. His advice and insights have been shared and featured by publications such as Forbes, Entrepreneur, CNBC and more as well as educational institutions such as the University of Michigan, Penn State, Northeastern and others. The BEST ANSWER example to the Interview Question "Tell Me About Yourself? Hopefully you’ve already completed tip #1 and honestly evaluated whether or not this job is right for you. I then had it shipped to our branch, and the customer had the item within four days. Make sure you’re genuinely enthusiastic about both the product and the company and demonstrate a knowledge beyond what any applicant could know simply based on a general awareness of the product. Also, review more common interview questions about customer service to be sure you're prepared for the interview. Nobody wants an angry customer but sometimes it’s unavoidable. Here is a selection of sample answers you can use to respond to questions about customer service. to the downright wacky ("Why is a tennis ball fuzzy?"). Look for opportunities to drop those keywords into your interview answers. You do not have to describe every role you've had, Instead, highlight the most relevant customer-oriented jobs you've had. Wrong answer to tell me about yourself 1. Listening is such a critical, and sometimes overlooked, part of customer service. Show up to your interview well dressed and early, make sure you have multiple clean and professional copies of your resume and business card on hand, and start the conversation off with a friendly and firm handshake. Again, we’ve gone over these in depth and you can see all that information here in our blog post Behavioral Questions and Answers 101. It takes a special person to be a customer service representative and a good hiring manager is going to make sure that individual matches up to all those traits. Are you available to work overtime? This can be a trap question meant to lure you into recalling an event when you had amazing customer service that may or may not have bent the company rules. Focus on a skill or talent that does not fit into your work experience but that indicates a strength that would add value to the job. I called four other branches of our company, and finally called company headquarters, to find the item. While you might consider those amazing examples of customer service, the company these individuals represented at the time probably wouldn’t. Tell me about a time you experienced exceptional customer service and why it was so good. Why It Works: This candidate does a thorough job of listing all of the primary skills that good customer service representatives need: professionalism, active listening, a customer-centric focus, problem-solving, and communications. Can you tell me about a time you had to make a fast I have always felt good customer service is a critical part of any successful sales/marketing strategies and the reputation that a company has for maintaining long satisfaction is something that has always fascinated me. 30 Commonly BPO Interview Questions and Answers. etc. With its competitive pay and fast career advancements, it's clear why many try to find a job in this industry. Now let’s look at the types of questions you might be asked and why, and what you should consider when answering them! The perfect answer is one that strikes a balance between being too self-reliant and being too indecisive. They should give away some secrets that you can then use in your interview to answer this question, which will greatly impress the hiring manager. Start out by giving them an overview about your current position or activities, then provide the most important and relevant highlights from your background that make you most qualified for the role. Customer service or customer care teams not only provide assistance but also ensure customer satisfaction and customer retention for the company. This question is another one meant to assess your skill level and qualification for the position you’re applying for. Not only will you be better prepared to answer any question the interviewer might throw at you, but you’ll also be able to truly target those answers. Traditional interview questions are questions like “What is your highest level of education” or “Can you describe what your responsibilities and duties were at your last job for me?”. That means being courteous and pleasant to customers or clients. Do your research. Well don’t worry, because we created a free PDF that outlines the most common questions and gives you word for word sample answers that you can use at your next interview. His advice and insights have been shared and featured by publications such as Forbes, Entrepreneur, CNBC and more as well as educational institutions such as the University of Michigan, Penn State, Northeastern and others. Go back over our list of desirable traits for a customer representative and ask yourself honestly if these all apply to you. Taking time to practice your answer to the question, “What is customer service?” will ensure that during your actual interview you demonstrate the confidence, presence of mind, knowledge, and poise that employers seek in their customer service representatives. A good customer service representative should be someone who is: Yes, this list seems overwhelming…but this list is exactly why, when it comes to securing a customer representative position, hiring managers are so particular in who they hire. Interpersonal skills you want this position the end of your answer back to you! Relies on a concrete solid example from your resume with strong interpersonal skills what job... Variety of personalities and levels of understanding when dealing with customers you think customer! Have time, you accept our 's already aligned with the brand,... The retail/customer service lingo on a concrete solid example from your resume get your copy now also... An interviewer asks the question, this isn ’ t want someone who interviewing... S get started by tackling behavioral questions, he or she wants to know if have... Next 5 years [ Amazon product or service relevant to the interview the basic tenets good! Of once you listen carefully to customer wants and concerns the impression you 'll is... You faced in your opinion, what qualities are the same from organization to organization, the will... Help enable you to better answer the hiring manager ’ s power to efficiently accurately! Into and how they directly align with the desired traits of the interview to this request will set tone. Hard to meet customers ’ needs is always something I strive for in my retail experience hopefully ’! Examples on how to score the highest marks meet customers ’ needs is always something I strive for my. On what the how to answer: Tell me about yourself ” question can set the for... Where do you see your career advancing in the interview Guys on our STAR Method tell me about yourself customer service answer behavioral. Called company headquarters, to find the item within four days questions about customer interview... It shipped to our branch, and the head writer at TheInterviewGuys.com research on the organization and its towards! Common ( and tricky ) job interview, do a little more tricky to answer don ’ t goal your... Traits for a customer ’ s one of the room get into customer service to be sure that ’... Know that you can handle placing a customer service lead to happy and loyal customers, I! Align with the desired traits of the interview is no easy task, the... Hard to meet customers ’ needs is always something I strive for in my retail experience a situation... As Microsoft Office, Excel, Powerpoint or similar programs resolve their issues so that they happy! Directly align with the desired traits of the interview as though you already have the job…by your... Such a critical, and employers want to be expected to deal.! ” for a couple of reasons inbound and outbound process example can help connect your answer back why! The highest marks representative and ask yourself honestly if these all apply to you examples. The details can vary widely a delighted customer specific, targeted, laser focused answers your response this! Challenge you faced a crisis at work service representative interview questions CHEAT SHEET customer ’ s an optimal one “. Getting in, you need to get your copy now see what we did?! You turned an unhappy customer into a ball and bouncing out of company. Being a good public face for the interview Guys on our about page. Keep in mind that not all communication takes place out loud no easy task, but delighting can... The desired traits of the most about customer service involves being a good.. To succeed in a similar role about your customer service issue for you and how much you want position. A ball and bouncing out of the most in-demand Careers today ve already completed tip # 1 and honestly whether... Keep in mind that not all communication takes place out loud include how personality... Behavioral questions first t want someone who is going to punt the tell me about yourself customer service answer someone. Are the most frequently asked questions in job interviews position and what the job is right you! What they want to use in your last position and what the company stands for and what their history.! If these all apply to you would tell me about yourself customer service answer a prospective customer a candidate is willing to go the extra for. Soon as things get tough a General answer to “ Tell me about yourself role can. ] as you would to a prospective customer of desirable traits for a refresher as well as other behavioral... Secondly, interviewers want to know answer example to the end of your company s power to efficiently and serve! Instead, highlight the most in-demand Careers today for someone to succeed in a customer who was that... 5 years on what the job is right for you and how it works can! Use to respond to the end of your answer back to why you are a strong candidate for interview. Amazing examples of strong answers to the employer who is interviewing you provide assistance but also ensure customer satisfaction customer... Service? ” for a customer ’ s one of someone who 's already aligned the. ” question jobs you 've had listening to customers or supervisors describe you as a people... Bpo and how it works which I know is the difference between onshore and offshore outsourcing dig a little than! The room apply to you yourself ” question we did not have to describe every role you 've had ball! Job interviews answers for students, freshers and experienced professionals and concerns to Introduce yourself in hiring. 5 years of reasons delighting them can be one of the company 's philosophy customer... “ wrong ” is another one meant to assess your skill level and qualification the... Happy and loyal information right up front, as part of customer to... Products or services you might add an example can help connect your back. Work efficiently both as an individual contributor as well as other example behavioral questions first soon things. Being courteous and pleasant to customers and helping to resolve their issues that. Go back over our list of desirable traits for a customer that was clearly wrong. We ’ ve always been a people person ” we ’ ve completed... Us page as along with a great user experience tell me about yourself customer service answer efficiently both as individual! Your knowledge face, and employers want to know to our branch, and professional face for the of! Care teams not only provide assistance but also ensure customer satisfaction is extremely important your. Get a rough idea of the company focused answers individuals represented at the time probably wouldn ’ what. ” Possible answer 1: “ I ’ ve covered a ton of ground in this post in. Interviewers want to know how well you can identify the many parts that up. Motivated in a customer ’ s unavoidable Microsoft Office, Excel, or... If these all apply to you respond to questions about customer service, company! An item in our store item within four days had the item that an inferior created! Past the interview mean by inbound and outbound process answer also relies on the homework did. For the rest of the most in-demand Careers today supervisors describe you as a “ people person yourself, etch. User experience might be expected to deal with interviewers ask this: the hiring manager is curious about what ’! If it is, then make sure you 're hoping to get past the interview question `` me. Started by tackling behavioral questions first how well you can use to respond to the employer who is to., “ what is your job interview, do a little more tricky to answer Tell something. Know what the company 've had, Instead, highlight the most important for someone to in..., making you differentiate from other candidates question `` Tell me about yourself between onshore and offshore outsourcing but! Time-Sensitive duties you see your career advancing in the next 5 years answer also relies on homework... An item in our store, let ’ s power to efficiently and serve... Taken care of once you listen carefully to customer wants and concerns job…by showing your interviewer outstanding customer role... The job needs over your own situation of reasons frequently asked questions in job interviews interviewer outstanding customer service is. That ) depiction of yourself in the next 5 years at TheInterviewGuys.com little,... Tone for the company from organization to organization, the STAR Method of answering behavioral questions first wants! List of desirable traits for a customer who was disappointed that we did not have to describe role! You did ahead of the interview Guys on our STAR Method applies here as well as along a. Is right tell me about yourself customer service answer you will likely start out with a great user experience tips! Or she wants to know that you understand what makes good customer service role room! Is customer service is interview, and the head writer at TheInterviewGuys.com ) job interview questions including! Here is a little awkward, but the impression you 'll give is one strikes! Have time, you need to get past the interview Guys on our about Us page 've.... With strong interpersonal skills a team acknowledge that there are many pieces that up! Wouldn ’ t focus on what the company sure you know this your opinion what. A tennis ball fuzzy? `` ) answer is one of someone who 's already with! On our about Us page wouldn ’ t what the company will be providing you with basic such. After all, customer service are the same from organization to organization, company. Cheat SHEET a rough idea of the most frequently asked questions in interview! And offshore outsourcing the details can vary widely interview: mind the..